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As you may be aware, the cardiac surgery program at BC Children’s Hospital has been under review due to the disruption of some surgeries. The cardiac services program at BC Children’s Hospital is committed to addressing these issues and the hospital’s leadership’s priority is to get the surgical program back on track.

You are being invited to take part in this survey as you may have been part of the cardiac services program previously or currently. This survey is being conducted by BC Children’s Hospital. Your responses to the questions on this survey will help us improve the care provided.

There are four sections of the survey, and it should take approximately 10 minutes to complete. Participation in the survey is completely voluntary, anonymous and all responses to the survey questions will be kept confidential for the purposes of quality improvement.

 
Please answer the following questions, using a scale of 1-5:
1-Poor, 2-Fair, 3-good, 4-Very Good, 5-Excellent

Thinking about your own experiences with the cardiac services program at BCCH, how would you rate you and your families’ interactions with the following services?
Cardiac Clinic
 
 
 
 
 
1
2
3
4
5
n/a
Cardiac Catherization Lab

 
 
 
 
 
1
2
3
4
5
n/a
Cardiac Surgical Services
 
 
 
 
 
1
2
3
4
5
n/a
Intensive Care Unit
 
 
 
 
 
1
2
3
4
5
n/a
Inpatient Unit/Ward
 
 
 
 
 
1
2
3
4
5
n/a
Diagnostic Services (for example, ECG's, Echocardiograms, Exercise and Stress Tests)
 
 
 
 
 
1
2
3
4
5
n/a
Comments
Please answer the following questions using a scale of 1-4:
1-Never, 2- Sometimes, 3- Usually, 4- Always,

Thinking about the health care providers that your infant/child/youth has seen at the different services within the cardiac services program at BC Children’s Hospital, how often did they....?
Know about your infant/child/youth's medical history
 
 
 
 
1
2
3
4
n/a
Listen to your concerns
 
 
 
 
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2
3
4
n/a
Speak in a language you could understand
 
 
 
 
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2
3
4
n/a
Explain things in a way that was easy to understand
 
 
 
 
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3
4
n/a
Act in a way that was sensitive to you and your families’ needs and preferences such as cultural safety
 
 
 
 
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2
3
4
n/a
Treat you and your family with dignity and respect
 
 
 
 
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2
3
4
n/a
Be consistent in what they were telling you and your family about your infant/child/youth’s care and treatment
 
 
 
 
1
2
3
4
n/a
Work well together in caring for your infant/child/youth
 
 
 
 
1
2
3
4
n/a
Comments
Thinking about you and your families’ experience with the BC Children’s cardiac services program, are there additional resources or support services that would have helped you manage your infant/chid/youth’s care? For example:  Indigenous Health support, spiritual care assistance, learning, language support, online resources, resources to help support dealing with stress, anxiety and emotional coping etc. 
If yes, to any or other supports please describe
Thinking about your overall experience with the BC Children’s Cardiac Program, what are?
Things done particularly well:
Things that could be improved:
Is there anything else you would like to share with us?